Archive for the ‘Interactive’ Category

What exactly constitutes good web site design, and why should you care?

Sunday, July 11th, 2010

Usability and the utility, not the visual design, determine the success or failure of a web-site.

Since the visitor of the page is the only person who clicks the mouse and therefore decides everything, user-centric design has become a standard approach for successful and profit-oriented web design. After all, if users can’t use a feature, it might as well not exist.

Most users search for something interesting (or useful) and clickable; as soon as some promising candidates are found, users click. If the new page doesn’t meet users’ expectations, the Back button is clicked and the search process is continued.

  • Users appreciate quality and credibility. If a page provides users with high-quality content, they are willing to compromise the content with advertisements and the design of the site. This is the reason why not-that-well-designed web-sites with high-quality content gain a lot of traffic over years. Content is more important than the design which supports it.
  • Users don’t read, they scan. Analyzing a web-page, users search for some fixed points or anchors which would guide them through the content of the page.
  • Web users are impatient and insist on instant gratification. Very simple principle: If a web-site isn’t able to meet users’ expectations, then designer failed to get his job done properly and the company loses money. The higher is the cognitive load and the less intuitive is the navigation, the more willing are users to leave the web-site and search for alternatives.
  • Users don’t make optimal choices. Users don’t search for the quickest way to find the information they’re looking for. Neither do they scan web-page in a linear fashion, going sequentially from one site section to another one. Instead users satisfice; they choose the first reasonable option. As soon as they find a link that seems like it might lead to the goal, there is a very good chance that it will be immediately clicked. Optimizing is hard, and it takes a long time. Satisficing is more efficient.
  • Users follow their intuition. In most cases users muddle through instead of reading the information a designer has provided. Users act like “If we find something that works, we stick to it. It doesn’t matter to us if we understand how things work, as long as we can use them. If your audience is going to act like you’re designing billboard, then design great billboards.”
  • Users want to have control. Users want to be able to control their browser and rely on the consistent data presentation throughout the site. E.g. they don’t want new windows popping up unexpectedly and they want to be able to get back with a “Back”-button to the site they’ve been before: therefore it’s a good practice to never open links in new browser windows.
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What exactly is online social marketing?

Sunday, July 11th, 2010

Social Online Marketing is one of the up and coming Online Marketing tactics. Social Online Marketing is done by using Social Networking websites, which is part of the Web 2.0. Social Online Marketing is not only a popular and effective strategy of marketing, but it is easy and fun. By promoting yourself and your company into the online community (outside of your own website) you are participating in Social Online Marketing.

So what exactly is Social Online Marketing? Social Online Marketing requires the use of Social Networking sites such as LinkedIn, FaceBook, Digg, Blogger , Twitter and YouTube to add/edit content for others to be able to access. Information placed on such sites allows consumers to not only view it, but also link to it and/or post their own comments about it. The end result of Social Online Marketing is to increase visibility on Social Networking Sites, create inbound links, and increase traffic to your website which can be tracked through analytics software.

Not only are Social Networking sites useful for Social Online Marketing, their content can also be informational to its viewers. Social Networking sites can allow people to catch up on trends in the Internet world. There are many blogs for example that offer information solely on Internet news. Social Networking sites don’t just give information on the Internet; they can also give readers access to almost any information imaginable.

Although consumers are in control of Social Networking websites, they don’t have full control; Social Online Marketers can also participate in these sites. Customers don’t necessarily want to be marketed to all the time, but they want to be communicated with, which can be done through online discussions. Consumers are out there expressing their thoughts, opinions, recommendations and complaints about your products regardless and not accessing/engaging in these conversations is ignoring an excellent opportunity. By engaging in conversations with your customers and hearing their thoughts, you can get feedback on what changes/improvements your product can use as well as give you and opportunity to address their views through your comments. All the hype of Social Online Marketing is causing an exponential growth of its users and its possible uses and an online marketing tool.

Before starting your Social Online Marketing campaign it is important to think about what exactly it is that you are marketing. Brainstorming about your Online Marketing goals should include research of your target demographic and your key competitors.

Once able to locate your target audience it will enable you to answer key points that define what Social Online Marketing tactics will be successful. The following are questions to keep in mind about your users when determining how to proceed in your campaign: where do they spend a majority of their time when online? (or sometimes even when offline) and what are their hobbies, interests and needs?

By researching your leading competitors you can gain knowledge of how they have tackled Social Online Marketing. Whether competitors have published in wikis, posted on blogs or created a Facebook Fan page they should all be easily traceable through their website. Many Online Marketing attempts can be found just by performing a link search of their website.

You can create a custom Social Online Marketing plan for your website since you now know who your consumers are, information about them and what your competitors have done.

Although Social Online Marketing is relatively easy to perform, it is nearly impossible to engage in every single website out there, nor is not necessary (in most situations) to use every form of Social Online Marketing. The more relevant avenues your campaign exhausts the more likely you are to have a successful results, which more often than not means the more time you have to spend on your Online Marketing campaign the better your results will be.

There are massive amounts of Social Online Marketing websites currently available, with literally hundreds of new ones emerging each month making it even more impossible to access them all.

Examples of Social Online Marketing websites include, but are not limited to:

  1. LinkedIn is a Social Networking website that revolves around networks of professionals. Your professional network of trusted contacts gives you an advantage in your career, and is one of your most valuable assets. LinkedIn exists to help you make better use of your professional network and help the people you trust in return. Their mission is to connect the world’s professionals to make them more productive and successful. They believe that in a global connected economy, your success as a professional and your competitiveness as a company depends upon faster access to insight and resources you can trust.
  2. FaceBook is another Social Networking website that gives users the ability to keep in contact with friends. People can publish notes, upload photos, view news from friends, join networks and so much more. By posting a photo of your brand on your companies FaceBook page it allows friends to view your product and hopefully generate traffic to your website.
  3. YouTube is a video sharing/distributing Social Networking website. It allows visitors that don’t register the ability to watch videos or those who do register the ability to access the websites full potential, offering many of the applications that sites like MySpace do. YouTube is one of the fastest growing and largest Social Networking communities currently available, so it is a great avenue to perform Social Online Marketing.
  4. Blogger is one of the more popular blogging networks. By commenting in open-ended conversational marketing it allows the community to have a lot of control over conversations. Social Online marketers can create their own blog to share specific information to the community and plug their own product/brand.

In most Social Online Marketing communities it is recommended to not start out by promoting your brand or website. If you start out by “spamming” you are likely to get kicked out of that social community. Not only could the site administrators off you from their site, but it could also scare consumers away from your direct online marketing tactics.

What is the next step? Initiating contact with your customers is important, but it is just as useful to continue to keep contact with them. You can’t just start something and not finish. Starting posts on a blog is great, but you need to show users that you are not just visiting, but are there often to listen to them. Customers are likely to add comments or thoughts to your posting which would in turn require a response from you.

Social Online Marketing sites are useful, but its content needs to be easily accessible by searchers. By making access to your Social Online Marketing attempts possible through a link on your website it makes less work for your users to view them.

So you were able to define your audience, locate your customers on the Internet, build a social relationship with them and promote your brand and website through Social Online Marketing. How can you tell if your Social Online Marketing techniques are working? Most analytic software allows goals to be set up and allows for the monitoring of conversion rates. (Note that you need to know what you are measuring first)

When just beginning your Social Online Marketing campaign it is recommended to perform one technique at a time. If using more than one Social Online Marketing technique it could be hard to tell which one elicits what results. To be certain which tactics work best, you should start your campaign by performing one Social Online Marketing form at a time. If you start a multitude of tactics at one time it will more than likely give you an excellent result, but will leave you wondering which one is better for me.

On the other hand, if you are familiar with Social Online Marketing and know which forms are necessary for your campaign it is best to perform more than more tactic at a time. By promoting multiple forms of Social Online Marketing at once it will give you quicker results than marketing just one at a time.

At Kompani Group we offer monthly online social marketing maintenance services. Ask us about what we can do for your company.

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Making Design Matter is now evident on WolkDesign.com

Monday, June 14th, 2010

Making Design Matter.

The new Michael Wolk Design Associates’ web site has been launched. Kompani Group helped Michael Wolk convert his old site into a more user friendly showcase of his work. Check out the new site at www.WolkDesign.com

Making Design Matter. That’s our philosophy at Michael Wolk Design, and just like our design itself, it works on several levels. Making implies action. Our creative process doesn’t end in thought or discussion – it ends in creation. Every idea is developed to its fullest potential here, rather than passed off to someone else. Design is what we make. Anyone can create something functional, and anyone can create something beautiful – but true design will always accomplish both. PRATT had a motto – “Be true to your work and your work be true to you.” In my experience, being true to your work means allowing design – rather than money, politics, or other outside influences – to control the energy. Design is design; everything else is everything else. And we make design matter, in the sense that it needs to be physical. It transcends fantasy and speculation; it is exciting and inspiring, while remaining firmly grounded in the reality of time constraints and budgets. Most important of all is making design matter. Design matters to me – it’s what i love to do, and it’s what i do better than anybody else. Making Design Matter is what I stand for.

The BlackBand viral marketing campaign

Saturday, April 17th, 2010

Case study: Blackband project

Owner: Camacho Cigars, Authors: Dylan Austin, Gianni D’Alerta

Background/Introduction:

Before we started this project we planned and built the following two sites for Camacho cigars – www.camachocigars.com and www.socialcigar.com (at first we did not reveal that Camacho was behind this site). Through the two sites we built a subscriber list of 4,500 people in less than one year. Since then we have also built www.room101cigars.com, and we are currently working on a new revolutionary social networking platform and corporate site for Camacho Cigars/Davidorff.

Kickoff of the BlackBand project:

To start off, here is an excerpt from the press release, post project:

“The campaign objectives for Camacho included the creation of an engaging, opt-in viral marketing campaign, a successful permission-marketing opportunity as an outlet to sample yet to be released products. A four-part web-series was created without mention of Camacho until the final “reveal” episode. The viewers followed the satirical Independent Cigar Review Bureau, a fictional agency, whose sole purpose was to educate the world about cigar selection, as they used humorous, guerilla-style tactics to enlighten three characters that represented the most common cigar misconceptions”

Process:

  1. We launched the site with this page: http://www.blackbandproject.com/home-temp/
  2. We blasted Camacho’s mailing list of 1000 and the social network we created while I was at Propeller of 3500 people, not as Camacho but as the fictional company. The amazing thing was that the idea was so interesting that we had a very low spam report.  We also ran rich media banner ads that actually played a trailer of the project on the websites the banners resided.
  3. Once the person signed up they would get one episode a week that would build upon the myths and misconceptions of cigar smoking. The Buzz just keep mounting… people passing the links to their friends… it was huge… in the online cigar world.
  4. After they registered they immediately received their first “mission” http://www.blackbandproject.com/d57s-1/
  5. A week after that http://www.blackbandproject.com/6ku6-2/
  6. A week later http://www.blackbandproject.com/hr4s-3/
  7. And then the conclusion http://www.blackbandproject.com/b7x3-conclusion/

Results:

  1. We gained 15,500 new subscribers! With that permission to market to them anything in the future. They are already expecting more from Camacho, and we won’t disappoint them.
  2. Every cigar website was buzzing about the project, we even got more hits on our Black Band Project site in one month that Cigar Aficionado.
  3. After the last video was sent… a month later people got 3 cigars in the mail. So for a whole month, every week… the conversations where about the black band project. Then when the cigars shipped, another huge buzz.

Another Excerpt:

From day one, the campaign captivated the cigar industry and generated sweeping buzz across the country, with thousands of cigar enthusiasts discussing who was behind “The Black Band Project” on social media outlets, including Twitter, Facebook, and cigar-industry message boards and blogs.

End results:

  1. 15,000 leads
  2. 4,000 people got the cigars (people who watched all the videos)
  3. 15% overall sales increase after the launch of the new product.

The truth about Search Engine Optimization

Friday, April 16th, 2010

Clearing the Fog

Anyone with half a decent website gets bombarded with phone calls and e-mails everyday from people claiming that they can get you to the top of Google.  The notion that someone can make that claim without understanding your business thoroughly, your target clients, and the competition you face to reach those clients is completely baseless.  Choosing the right partner for Search Engine Optimization work can be very tricky.  Regardless of who you decide to work with, do your homework before making a decision.

Discovery and what you should expect

The first step to creating a successful search engine optimization strategy is to understand the business that wants to be found in the search engines.  Through discussions with you or your marketing team, the chosen agency can develop a thorough list of keywords and phrases which describe the products and services offered by your company.  From this list, the agency will then expand it to include keywords and phrases which will ensure that your business is found when customers are searching for your competitors.  The next logical step is then fine tune the list by reducing the amount of keywords and phrases, by eliminating those that are too competitive for the search engine optimization budget which has been allocated to the project.  It is also important to include keywords and phrases which your customers will search for, and not necessarily the ones you might use to describe your own business.

Setting the Budget

Most businesses that are shopping for a search engine optimization partner get easily frustrated when trying to determine the expected cost of the project.  This is mostly because you cannot pinpoint an exact cost for an exact result as you normally can with paid online advertising.  As explained above, the agency should work closely with you to determine a list of keywords and phrases for which you can achieve measurable results given the budget allocated.  In other words, it does not make sense to promise you a top spot in Google for a very competitive keyword if your budget does not allow your company to achieve those results.  If you have a set budget in mind, you should be given a realistic expectations level about the results you can expect with that budget.  If you have a certain goal in mind in terms of search engine rankings, your agency can tell you what budget will be required to achieve those goals.

A tried and proven Process

There are many facets to search engine optimization and it is too cumbersome to get into all of them here, but the essential elements are to ensure that your website is built in a way that is friendly to the search engines, modifying your website content to attract the consumers that you are interested in attracting, and building links from other websites to yours. Achieving higher organic rankings will have a tremendous impact on your business as a whole, and should be measured accordingly.

Timeline

If anybody has told you that search engine optimization can take months to show results, they were right.  Unfortunately this has allowed many scam artists to make false promises and charge their clients for months without doing anything until the client realizes that there are no results.  This is another reason why it is important to choose your search engine optimization partner carefully, and work with an established reputable firm rather than someone who calls you randomly.  It is also important to understand that Search Engine Optimization is not something that you purchase… it is an ongoing process.  While you usually can expect to see results within 3 to 4 months, it is also common to see companies drop off the search engines because they decided that they were no longer interested in investing into SEO since they had already achieved the high rankings they had hoped for.

Google Analytics and Webmaster Tools

With the implementation of specialty SEO plug-ins for the websites we build, you will have access to a comprehensive set of reports from Google Analytics. These analytics will give you insight on how your website is performing, and where people are looking when visiting your site.

Ongoing Support

Don’t have the time to update your site? Busy doing the things that company owners have to do to be successful in managing and building a small business? Some agencies will update your site and keep your blog, news and/or press sections full of current and relevant information about your company. Finding the right agency to facilitate your search engine optimization and related interactive needs, will allow you to concentrate on your clients.

Ask for their Unconditional Guarantee

Make sure that your chosen agency can assure you that they only use the most current technology and that you always will be managed on the most cost efficient, most user- friendly, and effective technology platform for your company.

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What provides an unrivaled return on investment, and is safer than investing in Gold?

Friday, January 22nd, 2010

We have always thought that most companies are missing the boat in terms of how much their brands are really worth, because they don’t understand how much a small investment in their brand quickly multiplies the perceived value when going public or when attracting growth capital. In most cases a small investment in their brands immediately translates into a competitive edge for products sold off/on the shelf or on the web.

Since all businesses have a number of case studies that are relevant to their target audience, we suggest that you establish a CSS style web site, with a blog and content management backend where posting a new page or new blog is as easy as writing a word document or an e-mail. If you take a closer look at your competition, you will also realize that they aren’t effectively using the social media and other means of SEO friendly web sites, which in turn will send you scores of inquiries from new prospects.

Building a well designed and professional site, writing content and educating you on how to maintain or update the site is fairly inexpensive, and can be done for about $7,500 – $10,000.

Even though our own site www.KompaniGroup.com and www.ActiveServe.com are more complex than what you may need, they represent the web 2.0 CSS type of web site we are talking about. Both of these sites are receiving new hits and leads every week, mainly because they both are optimized for SEO and because we are active in posting blogs.

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Who is the best damn chef in Miami?

Monday, January 11th, 2010

Who is the best damn chef in Miami, and which chef has the most contagious personality. We think we know the answer. Check out the new Chef Michelle Bernstein website.  For Michelle we developed a site that has a simple and easy- to- use content management system which allows her staff to update textual content, press releases, and photos throughout the site. The integration fits perfectly with the design work created by Matt Cohen from CAT5 creative. Using a hybrid development strategy we have allowed search engines to index the website while allowing elegant flash slide show functionality. The same methodology was used to build and release two smaller satellite sites for Michelle Bernstein’s restaurants, Sra. Martinez and Michy’s Miami. Maybe now she will consider adding the roasted pork squares on a bed of water melon back on the menu? Anyway, Kompani Group wish they they never got pulled from the menu in the first place.

Click here to judge for yourself.

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Social Media ROI

Tuesday, December 15th, 2009

In a great article about Social Media ROI, author Erik Qualman provides some concrete examples that show how powerful this medium for communication is. Consider however a brand cannot only rely on only one vehicle approach to get in the mind of its prospects, it requires a multi-pronged to be effective. An integrated effort that hits on multiple levels strengthens any one avenue. Here are some noteworthy examples that Erik uses

Gary Vaynerchuk grew his family business from $4 million to $50 million using social media.  Gary’s eccentric personality and offbeat oenophile knowledge have proven a natural path to success with his Wine TV Library. Vaynerchuk found first hand that $15,000 in Direct Mail = 200 new customers, $7,500 Billboard = 300 new customers, $0 Twitter = 1,800 new customers.

Dell sold $3,000,000 worth of computers on Twitter

eBay found participants in online communities spend 54% more

These are some startling and inspiring facts. If you are currently utilizing social media, what has been your measure of success?

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Activeserve’s new business model takes off and the new web site is now live

Saturday, October 17th, 2009

Their Business is Your Business

iStock_000005523049SmallActiveServe is the ideal provider of business continuity solutions for South Florida businesses employing 3 to 100 business system users. Their expertise allows them to deliver superior insight, support, and service on nearly every type of technology system including communications, IT infrastructure, application hosting, and a wide variety of other answers for your business continuity needs.

In addition to the services themselves, ActiveServe also offers the unbeatable advantage of direct contact with their experts for design, decision, and implementation. In fact, they make a point of working hand in hand with business owners and/or IT managers to develop a custom business continuity blueprint… and they always make sure that technology never complicates the business side of things, and vice versa. That understanding, coupled with their specialized approach to business continuity is enough to make ActiveServe unique in the marketplace, but they can also be proud to be the first and only provider that offers a business continuity certifications program for small businesses in South Florida.

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The Room101 Conspiracy Has Landed

Tuesday, September 29th, 2009

Christian Eiroa of Camacho Cigars, open boxes of the new Room101 cigars minutes after they land at Camacho’s Miami warehouse. Room101 Cigars will be available at select retailers nationwide on 10/1/09. For more information about Room101, please visit: http://www.room101cigars.com

Camacho Cigars partnered with Kompani Group in releasing the newly created Room 101 Cigars website on October 1st. Stay tuned.